The time we need to prepare an order for shipping varies, but it usually takes 1-4 weeks for us to make your order and get it ready for shipping. Ship time is separate. For details, see individual items.
Estimated shipping times
United States: 2-5 business days
Canada: 1-2 weeks
Europe: 1-3 weeks
Asia Pacific: 2-3 weeks
Latin America and the Caribbean: 1-2 weeks
Shipments to Hawaii and Alaska may have increased delivery times
Shipments to Puerto Rico will arrive VIA USPS (Priority). 2-Day and Next Day shipping options are not available
Delivery to PO Boxes is not available (although can be used for the billing address)
APO/FPO Military Addresses - To our military personnel, we appreciate your service! All shipments to APO/FPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. All packages will be sent via USPS or Fedex.
Incorrect address on order
If you left an incorrect address on order, please contact us within 4 hours placing your order. Once order is processed at our end, it is difficult to pull out a specific order to make changes. We include a note in the order confirmation email to remind our customers to double check shipping address after order is placed.
We are not able to change address after packages are dropped off to postal office. What happens is if the package is not accepted by the person who lives in the wrong address, it will usually be returned to us. This returning process takes longer time, sometimes can be up to 1-2 months. Once we receive it, we will charge a shipping fee from you to deliver it to an updated address.
There may be an intercept service offered by postal office to redirect a package to a different address but postal office charges from $30 - $50 and we will collect the fee from you if you decide to go this route.
If you need them in rush and will not wait for the package with wrong address to return, we charge half of the product price plus full shipping to remake your order and ship asap. We do not refund the original order. Please contact us for this service.
International taxes & duties
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Americano Crystals cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Tracking your order
Once your order has shipped, you will receive an email notification with a tracking information. You can use your order number to find updated tracking information by visiting the "Track My Orders" page.
Business Days & Holidays
All orders ship Monday – Friday, excluding the following holidays below:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve Day
• Christmas Day
• New Year’s Day
If you are shipping within the USA, we charge sales tax for shipments to locations within the state of New York.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Americano, 1310 Pacific Street, Unit # 1F, Brooklyn NY 11216, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Americano, 1310 Pacific Street, Unit # 1F, Brooklyn NY 11216, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.